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4.6.10 Submission of files for analysis

The file submission dialog enables you to send a file to ESET for analysis and can be found in Tools > Submit file for

analysis. If you find a suspiciously behaving file on your computer, you can submit it to ESET's Virus Lab for analysis. If

the file turns out to be a malicious application, its detection will be added to one of the upcoming updates.

Alternatively, you can submit the file by email. If you prefer this option, pack the file(s) using WinRAR/ZIP, protect the

archive with the password "infected" and send it to samples@eset.com. Please remember to use a descriptive subject

and enclose as much information about the file as possible (e.g., the website you downloaded it from).

NOTE: Before submitting a file to ESET, make sure it meets one or more of the following criteria:

the file is not detected at all,

the file is incorrectly detected as a threat.

You will not receive a response unless further information is required for analysis.

Select the description from the Reason for submitting the file drop-down menu that best fits your message:

Suspicious file,

False positive (file that is detected as an infection but are not infected),

and Other.

File – The path to the file you intend to submit.

Contact email – This contact email is sent along with suspicious files to ESET and may be used to contact you if further

information is required for analysis. Entering a contact email is optional. You will not get a response from ESET unless

more information is required, since each day our servers receive tens of thousands of files, which makes it impossible to

reply to all submissions.

4.6.11 Alerts and notifications

ESET Endpoint Security supports sending emails if an event with the selected verbosity level occurs. Click the Send

event notifications by email checkbox to enable this feature and activate email notifications.

SMTP server – The SMTP server used for sending notifications.

Note: SMTP servers with SSL/TLS encryption are not supported by ESET Endpoint Security.

SMTP server requires authentication – If the SMTP server requires authentication, these fields should be filled in with

a valid username and password granting access to the SMTP server.

Sender address – This field specifies the sender address which will be displayed in the header of notification emails.

Recipient address – This field specifies the recipient address which will be displayed in the header of notification emails.

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