ESET SMART SECURITY 4 - QUICK START GUIDE FOR MICROSOFT WINDOWS 7-VISTA-XP-2000-2003-2008 Podręcznik Użytkownika Strona 27

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4.1.1.1.5 When to modify real-time protection configuration
Real-time protection is the most essential component of maintaining a secure system. Always be careful when
modifying its parameters. We recommend that you only modify its parameters in specific cases. For example, if there is
a conflict with a certain application or real-time scanner of another antivirus program.
After installating ESET Endpoint Security, all settings are optimized to provide the maximum level of system security for
users. To restore the default settings, click the Default button located at the bottom-right of the Real-time file
system protection window (Advanced setup > Computer > Antivirus and antispyware > Real-time file system
protection).
4.1.1.1.6 Checking real-time protection
To verify that real-time protection is working and detecting viruses, use a test file from eicar.com. This test file is a
special harmless file detectable by all antivirus programs. The file was created by the EICAR company (European
Institute for Computer Antivirus Research) to test the functionality of antivirus programs. The file eicar.com is available
for download at http://www.eicar.org/download/eicar.com
NOTE: Before performing a real-time protection check, it is necessary to disable the firewall. If the firewall is enabled, it
will detect the file and prevent test files from downloading.
4.1.1.1.7 What to do if real-time protection does not work
In this chapter, we describe problem situations that may arise when using real-time protection, and how to
troubleshoot them.
Real-time protection is disabled
If real-time protection was inadvertently disabled by a user, it needs to be reactivated. To reactivate real-time
protection, navigate to Setup in the main program window and click Real-time file system protection.
If real-time protection is not initiated at system startup, it is usually because the Start Real-time file system
protection automatically option is deselected. To enable this option, navigate to Advanced setup (F5) and click
Computer > Antivirus and antispyware > Real-time file system protection in the Advanced setup tree. In the
Advanced setup section at the bottom of the window, make sure that the Start Real-time file system protection
automatically checkbox is selected.
If Real-time protection does not detect and clean infiltrations
Make sure that no other antivirus programs are installed on your computer. If two real-time protection shields are
enabled at the same time, they may conflict with each other. We recommend that you uninstall any other antivirus
programs on your system.
Real-time protection does not start
If real-time protection is not initiated at system startup (and the Start Real-time file system protection
automatically option is enabled), it may be due to conflicts with other programs. If this is the case, please contact
ESET Customer Care.
4.1.1.2 Document protection
The Document protection feature scans Microsoft Office documents before they are opened, as well as files
downloaded automatically by Internet Explorer such as Microsoft ActiveX elements. Integrate into system activates
the protection system. To modify this option, press F5 to open the Advanced setup window and click Computer >
Antivirus and antispyware > Document protection in the Advanced setup tree. When activated, Document
protection can be viewed in the main program window of ESET Endpoint Security in Setup > Computer.
This feature is activated by applications that use Microsoft Antivirus API (e.g., Microsoft Office 2000 and higher, or
Microsoft Internet Explorer 5.0 and higher).
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