
Virtual Private Network (VPN) User Guide
Issue: 3 Revision: 4 Page 47
10 Frequently Asked Questions
This section provides answers to some frequently asked questions and problems.
You may seek help from ITSD by going to “9. Getting Help” of this user guide after
exhausting the possible solutions provided in this section.
Q1: The Windows Secure Application Manager (WSAM) doesn’t show up on
the taskbar of my PC?
A: 1. Ensure you have temporarily disable the “Pop-up Blocker” if you are using
XP SP2.
2. You may go to the main page of VPN portal and launch the WSAM
manually by clicking the “Start” button of “Windows Secure Application
Manager” as depicted below.
Figure 68
To go to the VPN Bookmarks page, you can click the icon.
Following screen shows the WSAM is being launched.
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