ESET REMOTE ADMINISTRATOR V1 Instrukcja Obsługi Pobierz pdf (Strona 32)

When authenticating OTPs, a user has 10 opportunities to enter an incorrect OTP. On the 11th failed OTP, a user's 2FA gets locked.

This is to prevent brute force guessing of OTPs. When a user's 2FA is locked, a red flag is displayed:

If it has been confirmed that the user's identity is not under attack, clicking on the Unlock 2FA button will unlock the user's 2FA.

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ESET REMOTE ADMINISTRATOR V1 Instrukcja Obsługi Strona 32